SpaLook Website Review & Ratings + SpaLook Coupons
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SpaLook Website Review & Ratings + SpaLook Coupons

SpaLook: Products & Services

SpaLook is an online store that offers an amazing selection of women's skin care and beauty supplies, makeup and blush, men's skin care, hair products, and much more. SpaLook offers the most well known brands of beauty products such as Aluar and Belli, and SpaLook also offers a shopping catergory for brands.

SpaLook has ten shopping categories:

SpaLook: Company Background

Both the SpaLook company and online store were created in 2001. The SpaLook company was created by Marcia Lane and originally was an extension of the Lane Spa company. The SpaLook company is a corporation and was incorporated in 2007, and the President of the SpaLook company is Mr Adam Sandow.

SpaLook contact information:

  • 11344 Coloma Rd Ste 725, Gold River, CA 95670-4464
  • Phone Number: 800.-709-1865
  • Email is available on website
  • Live Chat is available on website
SpaLook: Customer Feedback & Reviews

Customer reviews for SpaLook are generally very positive only negative comments on back order issues

Positive customer reviews commented on:

  • Excellent customer service.
  • Fantastic products.
  • Excellent prices.
  • Great packaging.

Negative customer reviews commented on:

  • Long back order waiting times

Some customer reviews were:

"I ordered a few skin care products, inputted my info, and found that shipping was free for orders over $60.00 at all times. That’s a plus. I used a credit card online but could have called my order in through their toll free number. My items arrived packaged nicely in five days. I was happy to receive several generous samples of products and found that every order comes with a several samples which are good for at least two uses if not more."

"I have had a wonderful experience shopping with SpaLook.com. Their customer service is wonderful. I can't wait to shop again with them!"

"I've had the worst experience ordering from them on two occasions. The first time I ordered a facial exfoliant that was listed on their website as in stock and ready to ship. A week after I placed the order, I still had not received any package nor was I sent an email from Spalook.com to update me of the status of the order. After several emails to the company, I finally received a response from them saying that the item I had ordered (a Phytomer face toner) was out of stock, and was on back order from the supplier. They could not give me an estimated ship date so I cancelled the order. Then several months later, Spalook.com sent me a $10 gift certificate (not including shipping), so I decided to give them another try. Again, I ordered 2 items from their website that were listed as in stock and ready to ship, but guess what? Several weeks went by and I hadn't heard anything so I emailed them to ask about the status of the order. Would you believe that both items were out of stock and on backorder from the supplier." 

"I give spalooks.com a very high rating for excellence in customer service. Ordering was very easy, they had the products/quantity I wanted at a special price, and my order arrived sooner than expected. I would highly recommend spa look.com. Barbara P.S. I would like to add that the packaging was very well done. Some companies just throw a product into a box; however the package from spa ook was very neatly, securely packed. I appreciated it!"

SpaLook: Business Credibility & Trustworthiness

SpaLook is accredited with the Better Business Bureau and has a BBB rating of "A". They have been accredited with the Better Business Bureau since 2010. Over the last three years, there has been one complaint filed against SpaLook with the Better Business Bureau; the complaint has been closed to the Better Business Bureau’s satisfaction.

The complaint filed against SpaLook was:

  • The complaint was due to problems with product/service 
SpaLook: Website Popularity & Google Ranking

SpaLook website popularity:

  • SpaLook has a worldwide Alexa traffic rating of 143,960 out of 30 million websites.
  • SpaLook has an American Alexa traffic rating of 61,264
  • SpaLook has a Google pagerank of four out of ten.
  • The SpaLook site receives around 2,450 unique visitors daily,  which account for 7,641 daily page views. 
  • About 43% of the visitors to the site are American.
SpaLook: Social Media Presence

SpaLooksocial media presence:

  • SpaLookcan be followed on Facebook; they have 1,358 likes on Facebook and have 8 people talking about them. SpaLook updates their Facebook page weekly.
  • SpaLook can be followed on Twitter; they have 1,264 followers on Twitter and have posted 2,512 tweets. SpaLook tweets every few days.
  • SpaLook offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products. 
  • SpaLook is on YouTube.
  • SpaLook is on Pinterest; they have 45 pinned items.
SpaLook: Website Security & Safety

SpaLook is Norton Secured and also uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. SpaLook is tested daily by McAfee Secure to keep it safe from computer threats. Google Safe Browsing lists the site as "not suspicious" and states that no malicious software or suspicious content has been detected or hosted on it in the last ninety days. The Google safe browsing page for SpaLook can be viewed here.

SpaLook: Pricing & Packages

SpaLook offers very competitive prices on all their products. In a price comparison of three products, SpaLook was the same price on two of the products and SpaLook was cheaper one one of the products than their leading competitors were.

Jurlique Rose Collection 

  •  SpaLook: $58.00
  • Leading competitor: $80.00

CHI Air Ceramic Hair Dryer- Fire Red

  • SpaLook: $99.99
  • Leading competitor: $99.99

Silk'n FaceFX Anti-Aging Device

  • SpaLook: $299.00
  • Leading competitor: $299.00
SpaLook: Shipping Rates & Policies

SpaLook shipping rates and policies:

  • SpaLook ships within United States and to numerous international locations.
  • SpaLook does not ship to PO boxes, but does ship APO/FPO addresses.
  • SpaLook ships most products within 24 hours after the order is placed.
  • Both American and international shipping costs and options are available at checkout.
SpaLook: Payment Methods Accepted

SpaLook accepts numerous payment options. They accept:

  • MasterCard
  • Visa
  • American Express
  • Discover Card
  • SpaLook Gift Cards
  • Personal checks
  • Money orders

SpaLook does not accept any online payment method such as PayPal, Bill Me Later, Google Checkout or Amazon Payments, SpaLook does not accept wire and bank transfers or debit cards.

SpaLook: Returns, Refunds & Exchange Policy

SpaLook return and refund policy

  • SpaLook offers a 30 day return policy
  • All returns must be in new unused condition and include all original packaging, paperwork and have all tags still attached.
  • Shipping costs are non-refundable.
  • Customers are responsible for return shipping costs.

How to make a return:

  • Customers must contact SpaLook's customer service to obtain a RMA number. 
  • SpaLook's customer service can be contacted by either email (returns@spalook.com) or by phone (916-475-1464)
  • The RMA number should be printed clearly on the outside of the package.

Returns should be sent to:

11344 Coloma Road, Suite 725
Gold River, CA 95670

SpaLook: Product images & screenshots
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